Pantherbet FICA Verification Guide: 4-Step Process with Face Scan and Document Upload

📋 FICA Verification Guide

Pantherbet FICA Verification Guide

4 Steps | Face Scan | 24-48 Hour Approval

Complete verification to unlock fast withdrawals (30 min to 24 hours)

📋 Start FICA Verification →

• 🛡️ Why FICA Is Required
• 📄 Documents You Need
• 📝 Step 1: ID Upload
• 📸 Step 2: Facial Scan (Liveness Check)
• 🏠 Step 3 and 4: Address and Bank Proof
• ⏱️ Approval Timeline
• ⚠️ Common Problems and Fixes
• ❓ FAQ

⚠️ No FICA = No Withdrawals

You CAN register, deposit, play, and win without completing FICA. But you CANNOT withdraw a single rand until verification is approved. Complete it now to avoid frustration later.

1. South African Identity Document

Green barcoded ID book (both sides), Smart ID card (front and back), or passport (photo page). Must be clear, complete (all four corners visible), not expired, and fully readable. No blurry photos, no fingers covering text, no flash glare.

2. Biometric Face Scan (Liveness Check)

A live facial scan using your phone or computer camera. This confirms you are the person on the ID. Use your phone for best results. Remove glasses, hats, and masks. Face a light source in a bright room. Full instructions in Step 2 below.

3. Proof of Residential Address (Under 3 Months Old)

Municipal utility account (water, electricity, rates), cellphone contract bill (prepaid does not count), or bank statement showing your address. Must display your full legal name and physical address. PO Boxes are not accepted. The address must match what you entered in your Pantherbet account.

4. Proof of Banking Details (Under 3 Months Old)

Recent bank statement, online banking screenshot showing account details, or official bank confirmation letter. The account name must exactly match your ID. This bank account will receive your withdrawals. The easiest method is a screenshot of your online banking profile page showing your name and account number.

How to Complete the Face Scan

Choose “Continue on phone” for best results (phone cameras are better than webcams). When prompted, tap “Allow” to give camera access. Then:

• Face a light source (window or overhead light) in a bright room
• Remove glasses, hats, masks, and pull hair back from your face
• Centre your face inside the circle guide on screen
• Look directly into the camera lens (not at the screen)
• Hold still for 2-5 seconds until you see a green checkmark or hear a beep
• Support your phone with both hands or rest it on a surface for stability

⚠️ If the Scan Fails

This is common. Do not panic. Click “Try again” and fix the most likely cause: not enough light (move to a brighter room), wearing glasses or a hat (remove them), dirty camera lens (wipe with a cloth), or moving during the scan (hold very still). If it keeps failing, switch between phone and computer to see which camera works better.

💡 Pro Tips

• For bank proof, screenshot your online banking profile page. It clearly shows your name and account number in one image
• If you use the mobile site, you can photograph documents directly from your camera and upload immediately
• Your bank account name must exactly match your ID name. Joint accounts or family member accounts will be rejected

ID document rejected

Causes: blurry photo, corners cut off, flash glare covering text, expired ID, or wrong document type. Fix: retake in bright natural light, place ID flat on a dark background, make sure all 4 corners are visible, turn off flash, hold phone directly above the ID.

Face scan keeps failing

Causes: too dark, wearing glasses/hat, moving during scan, dirty camera, backlight from a window behind you. Fix: go to a room with natural light facing you, remove all face coverings, clean your camera lens, hold very still, try phone instead of computer webcam.

Address document rejected

Causes: document older than 3 months, PO Box address, name or address not fully visible, address does not match your Pantherbet account, or document is in someone else’s name. Fix: use a recent utility bill or bank statement, ensure your full name and physical address are clearly visible. If you live with family, ask to be added to a utility account or use a bank statement instead.

Bank document rejected

Causes: account number not visible, name does not match ID, document older than 3 months, or account is in someone else’s name. Fix: use a screenshot of your online banking account summary page (shows name + account number clearly), ensure the account is in your name only, and use a document dated within the last 90 days.

Still stuck? Contact support

Pantherbet’s live chat is available 24/7 (fastest option). You can also email fica@pantherbet.co.za specifically for FICA issues, or support@pantherbet.co.za for general help. For more contact options, see our Pantherbet FAQ.

Verify Your Account and Cash Out Fast

📋 4 Steps | ⏱️ 5-10 Minutes | ✅ 24-48 Hour Approval | 💰 Unlock 30 Min Withdrawals

📋 Start FICA Verification Now →

Can I play at Pantherbet without completing FICA?

Yes. You can register, deposit, claim promo codes, and play all games without FICA. However, you cannot withdraw any winnings until verification is complete.

How long does FICA approval take?

Most verifications are approved within 24-48 hours. Weekend submissions are processed the following business day. During busy periods it can take up to 5 business days.

Is FICA a one-time process?

Yes. Once your account is verified, it stays verified permanently. You will not need to submit documents again unless your ID expires, your address changes, or Pantherbet requests updated documents for security reasons.

Why does Pantherbet need a face scan?

The liveness check confirms you are the person on the ID, not someone using a stolen document. It prevents identity theft and protects your account from unauthorised access. It takes 2-5 seconds once positioned correctly.

What if I do not have a utility bill in my name?

Use a bank statement that shows your residential address instead. If you live with family and have no bills in your name, ask to be added to a utility account, or use a lease agreement if you are renting. A recent bank statement is usually the easiest alternative.

18+ Only. Pantherbet is licensed by the Western Cape Gambling and Racing Board (Licence #10194613-001). Gambling can be addictive and harmful if not controlled. Winners know when to stop. For help, contact South African Responsible Gambling Foundation: 0800 006 008 or WhatsApp 076 675 0710.